Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Update 8/12/2020 - Only Royal Bee items purchased from Royal Bee through our online store and through our approved vendors will be accepted for returns. Our items are stamped with lot codes and these must be intact for a refund to be processed. Please call or email us so we can further assist you.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We may assess a restocking charge to cover our irrecoverable costs in processing your order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at josie@royalbee.net.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at josie@royalbee.net and send your item to: PO Box 22386 Orlando FL 32830.

Shipping
To return your product, you should mail your product to: PO BOX 22386, Orlando, FL 32830

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.